The Visual IVR

During a phone call, the Visual IVR allows you to switch the call to a digital solution (selfcare or alternative contact channel).

Despite starting with a voice channel, the customer can be directed to the most efficient solution to get his answer.

The visual IVR of dialonce

Exposing digital alternative contact solutions to 100% of callers

10 - 20% of callers switch to a digital route

5 to 10% of calls avoided

15% of sessions in non-working hours

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dialonce is a registered trademark since 2015, certified by Gartner as "Visual IVR solution".

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