The Visual SVI
When the user contacts the company by phone, Visual SVI offers
the possibility of routing your call towards an alternative route.
Despite the fact that he started with a voice channel, the customer can access the most suitable solution to get his answer.
CNP Assurances implements the SVI Visual Dial Once
Exposing digital alternative contact solutions to 100% of callers
10 - 20% of callers switch to a digital route
5 - 10% of calls avoided
15% of sessions in non-working hours