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The Visual SVI

When the user contacts the company by phone, Visual SVI offers

the possibility of routing your call towards an alternative route.

Despite the fact that he started with a voice channel, the customer can access the most suitable solution to get his answer.

CNP Assurances implements the SVI Visual Dial Once

Exposing digital alternative contact solutions to 100% of callers

10 - 20% of callers switch to a digital route

5 - 10% of calls avoided

15% of sessions in non-working hours

CNP Assurances success story

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