The Visual IVR
During a phone call, the Visual IVR allows you to switch the call to a digital solution (selfcare or alternative contact channel).
Despite starting with a voice channel, the customer can be directed to the most efficient solution to get his answer.
The visual IVR of dialonce
Exposing digital alternative contact solutions to 100% of callers
10 - 20% of callers switch to a digital route
5 to 10% of calls avoided
15% of sessions in non-working hours