The utilities sector

Customer-oriented use cases to promote

the First Contact Resolution.

They trust us !

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Our use cases in your sector

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INTELLIGENT CONTACT PAGE

Direct a contact request from a digital medium to the best solution

Switch a phone call to a digital solution

VISUAL SVI
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"Bonjour, je suis votre agent et nous allons continuer votre motif de contact par téléphone..."

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Transfer the digital context collected to the call center agent during a call

DIGICALL