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Cas d'usage 

Utilities sector

Client-focused study case to encourage First Contact Resolution

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Smart Contact Form

Meter reading

Guidance from a digital platform to the best solution

Anne browses the contact page of the website from her laptop to find customer service number 

Visual IVR

Pay a bill

Switch from call to digital platform

 

Anne makes a call to pay a bill

Digicall

Move in/out

Transfer the digital data collected to an advisor on the phone 

Anne starts a moving customer journey from the general website and wants to contact customer service by phone to finalise it

Want to know more about our study cases? Ask for your demo!

Dial Once was identified as IVR solution by GARTNER CRM VENDOR GUIDE