Become

the conductor

of your customer relationship

Direct your incoming contacts to the best solution

thanks to omnichannel dialonce orchestration

They trust us !

dialonce ensures deployment and regular monitoring,

optimized for your business while adapting your needs.

Manage your customer journeys

independently via

an intuitive interface

1.

Construction

Build your customer journeys to direct them towards the most suitable contact or self-care option among your existing solutions and according to your processing capacity.

2.

Activation

Activate your routes in 1 click and make them available from all your channels: phone calls, website, email and mobile application

3.

Steering

Manage your customer journeys in real time from the data studio dialonce and thus adapt the solutions offered to optimize your First Contact Resolution rate.

Benefits

immediate

With a solution accessible 24/7

Our only goal is to reduce calls with low added value while offering alternative digital solutions.

 

We direct the client to the most relevant solution, depending on the context (navigation, profile, need) and that of the company (availability, hours, languages, profile, security constraints, etc.) via routing intelligence.

Customer satisfaction measured and validated by our customers and independent consulting firms

Client experience
fluid 24/7
Cost reduction
treatment

Routing to the most suitable solution

to optimize the First Contact Resolution

Omnichannel vision for real-time management of customer journeys

Transformation
digital

Discover our solutions

By use case

4 use cases to guide your incoming contacts from digital or telephony

in an omnichannel journey

Discover our use cases

By business sector

Focus on our use cases for each of our main sectors: Banking, Insurance, Energy, Telecom, Retail and Public

Discover our business sectors

The platform that uses your solutions to move to omnichannel orchestration

The omnichannel dialonce routing platform integrates your existing solutions in order to streamline the customer journey and orient towards the most efficient solution during contact.

 

As a hub, dialonce interfaces with all solutions based on their specialty:

 

  • Expert solutions in qualifying intentions : chatbot, voicebot, IVR, Dynamic FAQs ...

  • Resolution solutions requiring intervention by an advisor: IVR, form, livechat, email, call back

  • Autonomous resolution solutions: dynamic FAQ, mobile app, customer area, selfcare route ...

  • Customer knowledge solutions: CRM

Jérôme Farcet, 
Responsable Téléphonie 
et flux chaud de la Macif

"

Suite à la mise en place de ce dispositif, nous avons constaté des retours positifs de nos clients sociétaires, qui sont très satisfaits.

"

They talk about us !

Download our white paper !

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dialonce is a registered trademark since 2015, certified by Gartner as "Visual IVR solution".

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