THEY TALK ABOUT US
" Generali wanted to digitize their calls to achieve a more tuned qualification and guide their clients to self-care services such as their client webpage, emails, other self-service.
Dial Once team has been extremely proactive and managed to funnel all the needs that Generali had "
Project manager at Generali
" Efficiency is the word that comes in mind when I think about our project with Dial Once. Always available, they've supported us in the project deployment while always keeping in mind our needs.
We've also benefited greatly of their latest technological advancements in the project development phase Dial once managed to be Agile and Proactive during throughout our partnership."
Directeur exécutif Opérations Particuliers
" We appreciated the responsiveness of Dial-Once, the quality of their presentation and their flexibility: so we can deactivate the solution at any time if the return on investment is not achieved.
We were able to issue a simplified contract thanks to the Startup tookit, an initiative launched by the BNP Paribas group to facilitate business start-ups "
Philippe Clément, Responsable Service Clients et Opérationnel
Our Dial Once omnichannel platform integrates your existing solutions to create a seamless customer journey and guide them to the most efficient solution.
As a hub, Dial Once interfaces with all solutions depending on their special usage:
Expert solutions in intent qualifications: chatbot, voicebot, IVR, dynamic FAQ ...
Solutions resolution with advisor intervention: IVR, forms, livechat, email, call back
Autonomous solutions resolution: dynamic FAQ, mobile app, customer website, self-care journey etc.
Client data solutions: CRM