TO THE BEST SOLUTION
Dial Once's Intelligent Contact Hub (ICH)
is accessible from all channels
EMPOWER YOURS TEAMS TO DRIVE
CUSTOMER JOURNEYS VIA AN INTUITIVE INTERFACE.
Create your customers and potential clients' journey by guiding them through your existing solutions.
Set up the routing rules and integrate your constrains to guide your clients and prospects to the most appropriate solution.
Thanks to our intuitive interface, you can build your customer journeys in a record time!
Activate your customer journey in 1 click and make it available via all your channels (phone calls, website, mobile app, pdf etc.).
Benefit from our centralized routing rules to guide your clients and prospects contacting you to the best solution, in real time while adapting to their preferences and your processing capacity.
Benefit from a comprehensive dashboard that identifies all customer journeys regardless of the channel used.
Identify your customers' and prospects' intents and solutions. Measure your solutions' efficiency and adapt your customer journey in real time
Develop the best version of your customer journey using data collected via machine learning.
24/7 seamless Customer Experience
Measurable customer satisfaction validated by our clients and independent consulting firms
Processing cost optimization
Routing towards the most appropriate solution and optimization of First Contact Resolution
Omnichannel vision to navigate customer journeys in real time
AN OMNICHANNEL ROUTING PLATFORM TO GUIDE CUSTOMERS TOWARDS THE BEST SOLUTION AND PROMOTE FIRST CONTACT RESOLUTION
THEY TALK ABOUT US
"Dial Once is at
the forefront of digital customer relationship"
Customer Satisfaction Manager
"Dial once solution was flexible and easy to integrate in our IS. Better, the implementation of the solution in the ENGIE environment was very agile"
Innovation expertise and process Department
“We are convinced that the solution will be able to reinvent Customer experience”
Customer Care Manager
A CONFIRMED QUICK-WIN METHODOLOGY
Our Dial Once omnichannel platform integrates your existing solutions to create a seamless customer journey and guide them to the most efficient solution.
As a hub, Dial Once interfaces with all solutions depending on their special usage:
Expert solutions in intent qualifications: chatbot, voicebot, IVR, dynamic FAQ ...
Solutions resolution with advisor intervention: IVR, forms, livechat, email, call back
Autonomous solutions resolution: dynamic FAQ, mobile app, customer website, self-care journey etc.
Client data solutions: CRM
Dial Once was identified best IVR solution by GARTNER CRM VENDOR GUIDE