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Guide your incoming contacts to the best solution

EMPOWER YOURS TEAMS TO DRIVE

CUSTOMER JOURNEYS VIA AN INTUITIVE INTERFACE.

CONSTRUCTION

ACTIVATION

PILOTAGE

24/7 seamless Customer Experience

Measurable customer satisfaction validated by our clients and independent consulting firms

Processing cost optimization

Routing towards the most appropriate solution and optimization of First Contact Resolution 

Digital

Transformation

Omnichannel vision to navigate customer journeys in real time

MAIN  BENEFITS 

BY STUDY CASE

4 case studies to guide your incoming contacts through phone or digital channels in an omnichannel journey 

BY INDUSTRY

Zoom-in on study cases in our main industries: Bank, Insurance, Energy, Telecom, Retail and Public Sector

OUR SOLUTIONS 

Dial Once was identified best IVR solution by GARTNER CRM VENDOR GUIDE 

THEY TALK ABOUT US

Generali wanted to digitize their calls to achieve a more tuned qualification and guide their clients to self-care services such as their client webpage, emails, other self-service.

Dial Once team has been extremely proactive and managed to funnel all the needs that Generali had "

Jérôme Guene 

Project manager at Generali

" Efficiency is the word that comes in mind when I think about our project with Dial Once. Always available, they've supported us in the project deployment while always keeping in mind our needs. 

 

We've also benefited greatly of their latest technological advancements in the project development phase Dial once managed to be Agile and Proactive during throughout our partnership."

Luc Rondot

Directeur exécutif Opérations Particuliers

"    We appreciated the responsiveness of Dial-Once, the quality of their presentation and their flexibility: so we can deactivate the solution at any time if the return on investment is not achieved.

 

We were able to issue a simplified contract thanks to the Startup tookit, an initiative launched by the BNP Paribas group to facilitate business start-ups "

Philippe Clément, Responsable Service Clients et Opérationnel

A CONFIRMED QUICK-WIN METHODOLOGY

Our Dial Once omnichannel platform integrates your existing solutions to create a seamless customer journey and guide them to the most efficient solution. 

As a hub, Dial Once interfaces with all solutions depending on their special usage:

  •      Expert solutions in intent qualifications: chatbot, voicebot, IVR, dynamic FAQ ... 

  •      Solutions resolution with advisor intervention: IVR, forms, livechat, email, call back

  •      Autonomous solutions resolution: dynamic FAQ, mobile app, customer website, self-care journey etc.

  •      Client data solutions: CRM