Download our white papers

© 2019 DialOnce

  • LinkedIn - Gris Cercle
  • Twitter - Gris Cercle
  • YouTube - Gris Cercle
  • Instagram - Gris Cercle

GUIDE YOUR

INCOMING CONTACTS

TO THE BEST SOLUTION

Dial Once's Intelligent Contact Hub (ICH)

is accessible from all channels

axa
LOGO_FINANCES
LOGO TOTAL
credit agricole
cnp
logo-orange
logosg generali
LOGO CAMIF
logo-bnp
mairie de paris
logo macif
logosg
credit-foncier
logo-fortuneo
engielogo
rci-logo
mutuelle générale
es-logo
axa
LOGO_FINANCES
LOGO TOTAL
credit agricole
cnp
logo-orange
logosg generali
LOGO CAMIF
logo-bnp
mairie de paris
logo macif
logosg
credit-foncier
logo-fortuneo
engielogo
rci-logo
mutuelle générale
es-logo

EMPOWER YOURS TEAMS TO DRIVE

CUSTOMER JOURNEYS VIA AN INTUITIVE INTERFACE.

CONSTRUCTION

Create your customers and potential clients' journey by guiding them through your existing solutions.

Set up the routing rules and integrate your constrains to guide your clients and prospects to the most appropriate solution. 


Thanks to our intuitive interface, you can build your customer journeys in a record time! 
 

ACTIVATION

Activate your customer journey in 1 click and make it available via all your channels (phone calls, website, mobile app, pdf etc.).

Benefit from our centralized routing rules to guide your clients and prospects contacting you to the best solution, in real time while adapting to their preferences and your processing capacity. 

 

NAVIGATION

Benefit from a comprehensive dashboard that identifies all customer journeys regardless of the channel used.

Identify your customers' and prospects' intents and solutions. Measure your solutions' efficiency and adapt your customer journey in real time 

Develop the best version of your customer journey using data collected via machine learning. 

 

MAIN  BENEFITS 

24/7 seamless Customer Experience

Measurable customer satisfaction validated by our clients and independent consulting firms 

Processing cost optimization

Routing towards the most appropriate solution and optimization of First Contact Resolution 

Digital Transformation

Omnichannel vision to navigate customer journeys in real time 

AN OMNICHANNEL ROUTING PLATFORM TO GUIDE CUSTOMERS TOWARDS THE BEST SOLUTION AND PROMOTE FIRST CONTACT RESOLUTION

OUR SOLUTIONS 

BY STUDY CASE

4 case studies to guide your incoming contacts through phone or digital channels in an omnichannel journey 

BY INDUSTRY

Zoom-in on study cases in our main industries: Bank, Insurance, Energy, Telecom, Retail and Public Sector

THEY TALK ABOUT US

"Dial Once is at

the forefront of digital customer relationship"

Raphael Colas

 Customer Satisfaction Manager

"Dial once solution was flexible and easy to integrate in our IS. Better, the implementation of the solution in the ENGIE environment was very agile"

Charles Cauche

Innovation expertise and process Department

“We are convinced that the solution will be able to reinvent Customer experience”

Joanny Husson

Customer Care Manager 

A CONFIRMED QUICK-WIN METHODOLOGY

Our Dial Once omnichannel platform integrates your existing solutions to create a seamless customer journey and guide them to the most efficient solution. 

As a hub, Dial Once interfaces with all solutions depending on their special usage:

  •      Expert solutions in intent qualifications: chatbot, voicebot, IVR, dynamic FAQ ... 

  •      Solutions resolution with advisor intervention: IVR, forms, livechat, email, call back

  •      Autonomous solutions resolution: dynamic FAQ, mobile app, customer website, self-care journey etc.

  •      Client data solutions: CRM

Dial Once was identified best IVR solution by GARTNER CRM VENDOR GUIDE 

Want to know more?