Our chatbot for advisors is totally dedicated to simplifying the task of agents with a view to improving the customer experience.
It is based on a triple observation: access to the knowledge abase is often complex, due to its very structure and the multiplicity of tools for accessing it. What's more, advisor training time is often long, and your efforts are undermined by the high turnover you often encounter.
Translated with DeepL.com (free version)
For a seamless customer journey, put our generative AI bot in the hands of your advisors; this will enable them to respond directly, without escalation to an expert, another advisor, another channel.
> Suggest a personalized response
> Suggest or take charge of a process (routing to an expert, to another channel, etc.)
> Write a summary
Assisted response via generative AI is a great help to advisors, who save precious time!
The omnichannel bot enables them to access the expected answer very quickly, without having to search the knowledge base or write a new answer.
AI can also take care of the escalation process to an expert, or directly propose the right answer or process.
> Transformation of the advisor experience
> Increased productivity
> Accelerated training
