Take control of your customer contact journeys
The AI agent is accessible from all your entry points: website, Google Business Profile, Visual IVR, mobile app, or customer portal. It automatically detects the channel being used, retrieves the associated context (navigation, call details, history, known information), and launches a frictionless conversation. Access is instant, available 24/7, with no download or complex authentication required.
Benefits
Customer intent, fully understood
DialOnce has developed a unique intent-and-solution framework dedicated to customer service. Combined with advanced NLU and generative AI, the agent understands the customer’s real intent, even when it is vague or expressed in a complex way. It detects it, disambiguates when needed, and gathers the necessary information.
This deep understanding allows the agent to respond directly when possible, or intelligently orchestrate the next steps toward the most suitable handling.
Benefits
The right answer, instantly
The AI agent automatically executes the appropriate workflows: personalised responses, knowledge-base search, retrieval of internal data, case tracking, or triggering simple actions (renewals, updates, information requests). It handles most simple and recurring queries autonomously.
Benefits
The right channel, at the right moment
When a request requires a human expert, the agent recommends the most suitable channel: live chat, form submission, or a priority call.
The transfer includes automatic context handover: intent, collected data, interaction history, and attachments. The advisor resumes the conversation with no information loss.
Benefits
"To facilitate the work of our advisors, we chose to offer DialOnce's conversational agent supported by artificial intelligence. This agent was particularly in demand during the Paris 2024 Olympic Games. It sorts incoming requests, and responds to a maximum number of travelers in French and English, reducing contacts by up to 30%."
Gaetan Bultez
Customer Service Director at RATP