The Omnichannel Cockpit enables you to cross-reference all the data collected throughout the customer contact journey across all your contact channels.
It gives you an omnichannel view of your business and enables you to take intelligent action across all your channels, even those not covered by our solution!
The omnichannel Cockpit must make it possible to monitor and manage customer relations and meet the needs of different types of user with different levels of analysis:
With around a hundred projects completed by a team of people on a human scale with expertise in customer relations, we can support you at every stage, from expressing your needs to setting up your omnichannel cockpit and analysing and exploiting the results.
Reduce the effort required by customers to obtain a response
Ensure 100% reachability for your contacts
Measuring the effectiveness of its digital solutions
Enriching digital pathways to empower customers where possible
Promote first-contact resolution
Identify the most effective journeys and solutions based on needs
Increase the sales productivity of your teams
Prioritise high value-added contacts