Unify data and consolidate an omnichannel view of customer journeys

End-to-end management with an omnichannel vision tailored to the needs of decision-makers

All customer relationship KPIs in a single view

A global view of omnichannel activity

On all open channels

The Omnichannel Cockpit enables you to cross-reference all the data collected throughout the customer contact journey across all your contact channels.
It gives you an omnichannel view of your business and enables you to take intelligent action across all your channels, even those not covered by our solution!

Target KPIs

based on usage levels

The Omnichannel Cockpit must make it possible to monitor and manage customer relations and meet the needs of different types of user with different levels of analysis:

General management, to provide an overall view of the company's customer relations
The Customer Relations department, to monitor and manage the business in detail
Supervisors and advisers, to monitor their results and position themselves

Get a head start!

The omnichannel cockpit is a personalised service from DialOnce

With around a hundred projects completed by a team of people on a human scale with expertise in customer relations, we can support you at every stage, from expressing your needs to setting up your omnichannel cockpit and analysing and exploiting the results.