France’s leading AI chatbot and agent provider, built on 10 years of customer-service expertise and powered by French, sovereign technology.
![[do_gradient]AI Agents[/do_gradient]<br/>for Customer Service](https://res.cloudinary.com/dezfkkngg/image/upload/f_auto,q_80,w_640/dfb01155-4b7a-4adf-b265-abb5ec357476)
Offer your customers a simple and seamless experience with our AI conversational agent, available 24/7 across all your channels (website, telephony, WhatsApp...).
Solutions (virtual assistant, mailbot, automated post-call summary...) to automate your advisors' tasks, integrated with your CCaaS and CRM systems.
Our conversational agents provide immediate, personalized assistance across all your channels. Powered by generative AI, they accurately understand natural language and enable your users to find answers autonomously (self-care), reducing the number of requests directed to your support teams.
For situations that require expert intervention, the conversation can be seamlessly transferred to a human advisor (livechat) in a single step, with no disruption for the user.
Key features:
Simplify the management of your incoming calls with Visual IVR. Turn your phone journeys into interactive digital interfaces, allowing your customers to easily reach the right solution.
Connected to your internal systems, it reduces handling time while improving service quality.
Boost your customer service with our AI-powered tools for advisors. By enriching every interaction, they enhance your teams, save them time, and help them respond faster and more accurately to complex requests.
Integrated into your ecosystem (Kiamo, Genesys, Salesforce…), discover our three add-ons:
Thanks to disambiguation mechanisms, the combination of NLU with generative AI, and continuous training, DialOnce’s conversational agents achieve best-in-class intent understanding rates.
Deliver a seamless customer experience across every channel (voice, digital...). DialOnce’s AI orchestrates and shares context between channels for personalized interactions, fast handling, and efficient support from advisors.
DialOnce ensures optimal performance and rigorous quality control. Our solution is sovereign (hosted in France), secure, and provides clear indicators for reliable and transparent management.
A high-performance solution
Expertise in AI
Expertise in customer service
Banking, insurance, transport… Industries with high customer service demands require rigor and precision. The volume of inquiries is massive, the stakes are often sensitive (financial, contractual, regulatory or urgent). Every interaction must be reliable, fast and personalized to ensure customer satisfaction and loyalty.
For over 10 years, DialOnce has been developing AI agents tailored to each industry, capable of understanding a wide range of customer intents and adapting responses to the specific context. Our proprietary AI model is built on in-depth knowledge of sector-specific contact reasons, backed by more than 150 successful projects. The result is faster, more relevant resolutions that meet the demands of each profession.
"Thanks to DialOnce’s conversational agent, we have improved the accessibility and responsiveness of our service, but also optimized the management of incoming requests, allowing our tenants to get instant answers to their queries, 24/7."
"To facilitate the work of our advisors, we chose to offer DialOnce's conversational agent supported by artificial intelligence. This agent was particularly in demand during the Paris 2024 Olympic Games."
"Since implementing DialOnce, we've seen a 30% reduction in interactions and gained 40 NPS points!"
"DialOnce offers us a real solution! When customers call the corresponding number, they finally have the opportunity to get an answer to their request by being redirected to the application."
"We've gained 34 reachability points where we'd initially hoped for 15-20. We used to have to put up with our calls: today, thanks to DialOnce, we've been able to restore serenity to our teams."
"Thanks to DialOnce's orchestrator, we've improved our pick-up rate, seen an increase in the use of selfcare for order tracking and repair follow-up, and improved our unit cost!"
"Today we are convinced that there is a causal link between the implementation of DialOnce and the return to green of our indicators."
Co-written with consulting firm Sia, this white paper guides companies step by step in drafting a requirements document tailored to an AI agent. It provides a simple, customizable tool applicable to all types of projects to maximize the chances of success.
