Insurance & Assistance
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As part of its digital transformation, Matmut wanted to promote its self-service contact solutions to calling customers, both to adapt to their new behaviors and to optimize reachability.
Objectives:
when the call cannot be handled*
In just three weeks, the DialOnce Visual IVR was deployed on Matmut's main numbers, optimizing its reachability. It not only provides a response other than by telephone, but also encourages the use of digital channels, while refocusing telephone contact on high value-added requests. It has now been extended to other entities (e.g. Matmut Protection Juridique).
"We really liked the DialOnce project, because we really transformed the inbound call into a digital device with a remarkable level of efficiency! "
François DI ZAZZO
Member Relations, Matmut
