Government
< Back to the casesA few months before the Paris 2024 Olympics, the RATP wanted to offer the best possible user experience from all its websites and apps to welcome visitors, particularly foreigners.
Objectives:
To succeed in this challenge, RATP's customer service chose to deploy the Generative AI DialOnce's Omnichannel Bot for its ability to meet the main expectations:
Numerous benefits were observed as soon as the bot was released:
"In the future, we expect AI to be able to ask additional questions for a better understanding of the intention (...) for example, choosing a preferred mode of transport to suggest the best route. That's one of the reasons why we went for this type of product, because we think we're just at the beginning!"
Gaëtan Bultez
Directeur service client RATP