Success stories
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The efficiency level of the Visual IVR has been remarkable; it's a great digital and telephony project that fits perfectly into the current trend of seeking simplicity and improving journeys to more intelligently direct the customer to the right channel.
Diane Gelabert, CRM consultant at Sia Partners
Matmut shares its experience feedback on the deployment and medium/long-term usage perspectives of DialOnce Visual IVR during the Covid-19 lockdown in a webinar.
During this webinar, you will be able to hear Matmut’s feedback on the deployment of the solution, the flexibility of its production implementation, the main KPIs collected, and the desired next steps. Sia Partners also participates in this webinar to share their view on the impact of lockdown on Customer Relationship Management in the Insurance sector and upcoming trends.
Matmut, a major player in the Insurance industry in France, aims to promote self-care and the development of its omnichannel model. To minimize customer effort in carrying out their procedures, Matmut uses DialOnce Visual IVR to direct a call to the appropriate digital journey.
DialOnce is the publisher of an omnichannel orchestration platform that guides a customer to the best solution. Visual IVR is one of the use cases offered by DialOnce to switch an incoming phone call to a digital solution (contact solution or self-care journey).
During this webinar, you will have the opportunity to discover :
