DialOnce

The blog of AI agents for omnichannel customer experience

Trends

AI agents and banking: automating without losing the human touch
Self-care in social housing: towards a more autonomous tenant?

Trends

Self-care in social housing: towards a more autonomous tenant?
Why is basic call deflection no longer sufficient to handle contact spikes?

Trends

Why is basic call deflection no longer sufficient to handle contact spikes?
AI, a solution to the staff shortage in social housing?

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AI, a solution to the staff shortage in social housing?
From visual IVR to journey orchestration: how to guide customers from the very first call

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From visual IVR to journey orchestration: how to guide customers from the very first call
5 concrete use cases of AI in social housing

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5 concrete use cases of AI in social housing
How can AI help social housing providers manage activity peaks without compromising service quality?

Trends

How can AI help social housing providers manage activity peaks without compromising service quality?
Call forwarding or redirection: how to manage your incoming calls?

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Call forwarding or redirection: how to manage your incoming calls?