If the customer's point of entry is voice, the Visual IVR offers the possibility of digitizing calls towards an autonomous digital path (Selfcare) or towards a digital path with human resolution (live chat, email, form) through the omnichannel bot.
Digital journey, from app, site, messaging:
If the entry point of the request is on a digital channel, the omnichannel Bot responds directly, in natural language, from generative AI or, if necessary, directs to the right resolution channel.
Listen to how Darty digitalizes all its digital paths (mobile, app, messaging, QR code, emails, website).
For a seamless customer journey, put our generative AI bot in the hands of your advisors; this will enable them to respond directly, without escalation to an expert, another advisor, another channel.
> Find out more about the augmented advisor
DialOnce's omnichannel bot also uses its intelligence to exploit data from conversations and contact paths.
In this way, supervisors can obtain a very detailed view of their activity across the various contact paths and adapt it as required.
> Optimised contact paths
> Human resources are better allocated
> Improved performance
All you have to do is provide them with our generative AI bot to assist them in their missions: respond quickly and accurately, and follow the appropriate process.
> A transformed advisor experience
> Increased productivity
> Accelerated training
Your customers just want to be autonomous, as long as they can use their preferred media and get a quality response from the very first contact. Offer them generative AI, and you'll reap the rewards:
Benefits
> Increased customer experience and NPS
> Lower processing costs
> Accelerated digital transformation
> Selfcare adoption
"Since implementing DialOnce, we've seen a 30% reduction in interactions and gained 40 NPS points!"
"Today we are convinced that there is a causal link between the implementation of DialOnce and the return to green of our indicators."
"DialOnce offers us a real solution! When customers call the corresponding number, they can finally get an answer to their query by being redirected to the DialOnce application."
"We've gained 34 reachability points where we'd initially hoped for 15-20. We used to have to put up with our calls: today, thanks to DialOnce, we've been able to restore serenity to our teams."
