Public services

companies

Based on our major references in the public sector, we have identified issues around resource optimization and user experience. The mission of the public service is to process all the requests of citizens with expectations in terms of customer experience that needs to be in line with market standards

Challenges of the public services sector

Remote reception of the user

Main needs :

  • Payment
  • Emergency situation

Use cases according to your needs :

  • Priority handling of telephone calls
  • Recovering abandoned callers

Reducing treatment costs

Main needs :

  • Recover forgotten passwords
  • Change of personal information
  • Questions that can be handled by an FAQ

Use case according to your needs :

  • Switching calls to a self-care pathway
  • Switching calls to the right service

Improve availability

Main needs :

  • All types of calls

Use case according to your needs :

  • Recovering unanswered calls to a digital pathway (selfcare or alternative channel)

Clients who trust us !