Based on our major references in the public sector, we have identified issues around resource optimization and user experience. The mission of the public service is to process all the requests of citizens with expectations in terms of customer experience that needs to be in line with market standards

Challenges of the public services sector

Remote reception of the user

Main needs :
  • Payment
  • Emergency situation

  • Tailored use cases according to your needs :
  • Prioritise telephone calls
  • Recovering abandoned calls
  • Reducing treatment costs

    Main needs :
  • Recover forgotten passwords
  • Change of personal information
  • Questions that can be handled by an FAQ

  • Cas d’usage selon ses intentions :
  • Directing calls to a self-serve path
  • Directing calls to the right service
  • Optimising availability

    Main needs :

    All types of calls


    Use cases according to needs :

    Rerouting unanswered calls to a digital pathway (self-serve or alternative channel)

    Clients who trust us !