Thanks to our relationships with real estate industry market leader, we have identified challenges for both the Contact Center and the sales network. The real estate industry is extremely competitive and undergoing structural transformations. The customer relationship is becoming a key element in building loyalty in the rental management and sales sectors. On the sales side, there is a growing need for commercial productivity and customer knowledge. DialOnce thus enables its real estate partners to increase their loyalty rate while increasing their sales productivity.
Main needs :
All types of calls
Use cases according to needs :
Rerouting unanswered calls to a digital pathway (self-serve or alternative channel)