Real estate


Thanks to our relationshisps with real estate industry market leader, we have identified challenges for both the Contact Center and the sales network. The real estate industry is extremely competitive and undergoing structural transformations. The customer relationship is becoming a key element in building loyalty in the rental management and sales sectors. On the sales side, there is a growing need for commercial productivity and customer knowledge. DialOnce thus enables its real estate partners to increase their loyalty rate while increasing their sales productivity.

Challenges of the Real Estate sector

Increasing commercial productivity

Main needs :

  • Getting information about a property
  • Requesting a visit
  • Selling a property
  • Invest
  • Find a property

Use cases according to your needs :

  • Prioritise telephone calls
  • Recovering abandoned calls

Reducing treatment costs

Main needs :

  • Claim declaration
  • Stop payment on credit cards
  • Obtain checking account balance
  • Order a check book

Use cases according to needs :

  • Directing calls to a self-serve path
  • Directing calls to the right service

Optimising reachability

Main needs :

  • All types of calls

Use cases according to needs :

  • Rerouting unanswered calls to a digital solution (self-serve or alternative channel)

Clients who trust us !